gallery's Privacy Policy

01 Types of Information Collected

gallery collects two types of information from you — what you voluntarily provide, and what is automatically generated during your use of the platform.

1.1 Information Provided Directly

The following information may be collected for account registration, identity verification, and financial transactions:

• Full name, date of birth, and national ID number
• Mobile number and email address
• bKash, Nagad, or Rocket mobile banking number (for deposits and withdrawals)
• Copies of documents required for identity verification
• Details from communications with the support team

1.2 Automatically Collected Information

The following technical information may be automatically recorded while using the website or app:

• IP address, device type, and operating system details
• Browser and version, session duration, and page visit patterns
• Usage data collected via cookies and similar tracking technologies
• Transaction history and gaming activity logs

02 Purpose of Using Information

gallery uses your information only for specific and legitimate purposes. Those purposes are clearly stated below:

• Account Management: To complete the registration process, ensure login security, and send account-related notifications.
• Identity Verification: To carry out the KYC (Know Your Customer) process required for financial security and fraud prevention.
• Financial Transactions: To process deposits and withdrawals and ensure transaction security.
• Customer Support: To resolve your issues and provide proper assistance.
• Service Improvement: To analyse user experience and improve the quality of the platform.
• Responsible Gaming: To monitor users' gaming habits and take precautionary steps where necessary.
• Legal Obligations: To retain and provide information as required to comply with applicable laws and regulations.

gallery never sells your personal information to third parties. Sharing information with third parties is limited only to the circumstances described in the section below.

03 Information Sharing and Disclosure

gallery may share your information with third parties only in the following limited circumstances:

3.1 Service Providers

Trusted third-party technology and payment service providers used to operate our platform may have access to limited necessary information. All such partners are contractually bound to comply with gallery's privacy standards.

3.2 Legal Requirements

gallery may be required to provide information in response to a court order, a lawful request from a government authority, or applicable law. No information beyond what is legally required will be disclosed in such cases.

3.3 Fraud Prevention

If financial fraud, account misuse, or suspicious activity is detected, limited information may be shared with relevant authorities.

3.4 Business Transfer

In the event of a business merger or acquisition, user information may be treated as a transferable asset; however, the terms of this Privacy Policy will continue to apply.

04 Cookies and Tracking Technologies

The gallery casino website uses cookies and similar technologies that help improve your browsing experience.

• Essential Cookies: Required to keep login sessions active, perform security checks, and run the core functions of the website.
• Functional Cookies: Used to remember your preferences, language selection, and account settings.
• Analytical Cookies: Used to understand which parts of the website are used most, helping to improve the quality of the service.

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may limit some functionality of the website.

05 Data Security Measures

To ensure the security of your personal information, gallery applies multiple layers of technical and organisational safeguards:

• SSL Encryption: All data exchanged between the website and your device is encrypted using SSL/TLS technology.
• Data Encryption: Sensitive data stored on our systems is secured using industry-standard encryption methods.
• Access Control: Only authorised staff can access the necessary data, and their activity is monitored.
• Regular Security Audits: Security assessments are conducted regularly to identify system vulnerabilities.
• Two-Factor Authentication: Users can enable two-factor authentication to prevent unauthorised access to their account.

However, it is not possible to guarantee 100% security when transmitting data over the internet. You are therefore advised to stay vigilant about your own account security — in particular, do not share your password with anyone.

06 Data Retention Period

gallery retains your information only for as long as is necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations. General guidelines:

• Information for active accounts is retained for the entire duration the account remains active.
• After an account is closed, certain information is kept for a legally defined period to meet legal and regulatory requirements.
• Financial transaction records are retained for the period required for auditing and dispute resolution.
• After the retention period, data is securely deleted or anonymised.

07 User Rights

You have the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: If any of your information is incorrect or incomplete, you may request a correction.
• Right to Erasure: In certain circumstances (for example, where there is no longer a legal basis for holding the data), you may request that your information be deleted.
• Right to Restrict Processing: In certain situations, you may request that use of your information be limited.
• Right to Object: You may object to your information being used for marketing or similar purposes.

To exercise these rights or to get in touch about any data-related matter, please contact our support team. Our Responsible Gaming page has more detailed guidance on how to use gallery safely and responsibly.

08 Protection of Minors

gallery casino strictly does not provide services to anyone under the age of 21. Our registration process includes age verification. We do not knowingly collect personal information from any minor. If it becomes known that someone under the age of 21 has created an account, that account will be closed immediately and the associated information will be deleted.

A note to parents — if your child has accessed this site, please contact our support immediately. You can learn more about gallery's values and commitments in our About Us section.

09 International Data Transfers

gallery may use servers or service providers located outside Bangladesh to operate its services. In such cases, your information may be transferred to or processed in another country.

For such transfers, gallery ensures that appropriate data protection measures are in place, through contractual or other legal means. Your information will remain protected in accordance with the standards described in this policy.

10 Changes to the Policy

gallery reserves the right to revise this Privacy Policy from time to time. If any significant changes are made, we will publish a notice on the website and will endeavour to inform registered users via email or app notification.

By continuing to use the website after changes are made, you are considered to have accepted the terms of the updated policy. You are therefore advised to check this page regularly. The date of the latest update will always be shown at the top of the page.

11 Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or your personal information, please contact gallery in the following ways:

• Live Chat: Instant support is available 24 hours a day, 7 days a week via the website's support chat.
• Email: [email protected]

The support team provides assistance in both Bengali and English. For complaints relating to data protection, we will investigate properly and aim to respond as quickly as possible. For more general questions, you may visit the Frequently Asked Questions (FAQ) section.